Tickets in. Answers out.
Every email, portal request and chat becomes a ticket with an owner, a deadline and a trail - so nothing slips and everyone knows what happens next.
Omnichannel inbox
Every channel lands in one queue.
Unified queue
De-duplicated, tagged by channel, auto-assigned by rule - and replies go back out the way they came in.
SLA management
See a breach coming before it happens.
Set response and resolution targets per priority, business hours and client. Tickets change colour as time runs out and escalate automatically.
Automations
Rules that do the busywork.
Build “when this, then that” rules without code - routing, priorities, tags, replies and escalations.
The GoToFix difference
A ticket that already knows the context.
Because assets, people, clients and tasks live in the same workspace, agents see the laptop, the employee and related work right inside the ticket - no tab-hopping.
Also in Ticket Management
Canned replies
Answer common questions in one click.
Internal notes & @mentions
Collaborate without the customer seeing.
Knowledge base
Self-service articles on your portal.
Satisfaction surveys
Ask for a rating when a ticket closes.
Custom fields & forms
Collect exactly what each request needs.
Teams & queues
IT, HR, Facilities - each with its own rules.
Reports
Volume, SLA and agent workload.
Client organisations
Separate portals per client you support.